Frequently Asked Questions

Hourly. We divide the monthly price by the number of hours in the month and charge for each passed hour, not in advance. You're charged while the server exists, running or not. Stopping a server doesn't stop billing. Only deleting it does.

You get an email when your balance drops below the low-balance warning (€2 by default, change it in your Profile) and another when it drops below zero. Below zero, the VM's public network is cut. The VM keeps running, the console keeps working, and billing continues. Top up and the network comes back automatically within a few minutes. If the balance stays negative for about 7 days after the cut, the VM can be deleted. If you can't pay on time, tell us before it runs out and we can grant a credit line.

No, but you can extend local disk up to 1TB at €0.03/GB/month.

There are no plans to add new locations at this time.

Yes. HDD volumes are block storage on our Ceph cluster in Lisbon, from 100 GB. You attach a volume to your own VM and detach it again whenever you want. A volume belongs to you, not to the VM: it survives when you delete or rebuild the VM, and it is billed whether attached or not. Price: €0.56/month for the first 100 GB, then €0.0056 per GB above that, billed hourly. HDD volumes are available in Portugal only. You can also extend your VM's local disk up to 1TB (€0.03/GB/month), and we offer S3-compatible object storage at €3.99/TB/month. Extending a disk is irreversible, it cannot be downsized later. For more than 1TB, tell us before the VM is created and we place it on a dedicated node.

No limits for prepaid customers. However, abusive patterns such as fast VM swapping to rotate IPs will result in a ban.

Euronodes operates owned infrastructure in two European Tier-III datacenters: Lisbon (ONI datacenter, Portugal) and Prague (Coolhousing, Czech Republic). Both locations are connected via Cogent transit and operate on Euronodes' own autonomous system AS199053, with announced IP blocks 38.19.200.0/22 (Lisbon) and 38.45.80.0/22 (Prague).

VPS pricing starts at €4.54/month for 2 vCores, 4 GB RAM, 100 GB Ceph HA (Lisbon) or ZFS SSD storage, and 20 TB monthly bandwidth. Plans scale up to 32 vCores with 128 GB RAM and 600 GB storage at €117.12/month. All plans include IPv6 at no extra cost. IPv4 is +€0.70/month. Billing is hourly with no monthly minimum, you pay only while the VM exists.

Maximum oversell ratio is 3:1, enforced at the hypervisor level. Real-world oversell is typically around 1.2:1. There is no CPU cap on any plan, so you get full access to your allocated cores without artificial throttling. All hosts run Intel Xeon Gold processors with ECC RAM.

Euronodes accepts credit and debit cards via Stripe, PayPal, SEPA bank transfers, and cryptocurrencies (Bitcoin, USDT-TRC20, USDC-TRC20) via Apirone. All pricing is published transparently with no setup fees, no contact-us sales process, and no bandwidth overage surprises.

Yes. IPv6 is included free with every VPS and dedicated server, with a full /64 allocation per VM. The network is fully dual-stack with RPKI-signed route announcements. IRR route objects are published for both IPv4 and IPv6 prefixes.

Yes. Custom ISO upload is supported on all VPS plans. You can install any operating system you choose, including custom Linux distributions, BSDs, and Windows. Support is offered only for Linux-based deployments, but the platform itself does not restrict what you install. Windows needs a Windows template ordered first. See Installing a custom ISO.

Yes. Order a VM of the size you need, then send us a direct download link to the image (qcow2, vmdk or raw) or upload it to S3. We convert it, attach it and boot it for you. For VMware, include the small .vmdk descriptor files or the .vmx, not only the -flat.vmdk data file. Large disks take hours, about 4 hours for 500 GB.

Yes. Nested virtualization is enabled on all our nodes, and customers run Proxmox and VMware inside their VMs. Most VMs already get the host CPU type it needs. If yours does not show the vmx flag, ask support to switch it. Performance is lower than on bare metal, so use it for labs and testing.

Yes. Optional automated backups run every night through Proxmox Backup Server, and the 7 most recent backups are kept. They cost 20% of the VM price, billed hourly. Backups are stored on dedicated PBS infrastructure separate from the production cluster. Snapshots can also be taken on demand through the control panel. If you do not opt into the backup service, no backups are made on Euronodes' side.

Port 25 is closed by default to prevent abuse. It can be opened per-VM on request after a brief use-case review. Euronodes does not host bulk mailers or transactional email gateways. For application-level email sending, submission ports 465 and 587 are open without restriction.

Only outbound port 25. Every VM has a panel firewall that allows all traffic in and out until you add your own rules, with MAC and IP spoofing protection always on. Traffic from mainland China reaches only web and mail ports (25, 80, 110, 143, 443, 465, 587, 993, 995) and is dropped at our edge otherwise.

Euronodes is a Cyprus-registered EU entity subject to GDPR directly. A standard Data Processing Agreement under GDPR Article 28 is published before signup at kb.euronodes.com/agreements/GDPR/. Euronodes acts as data processor for customer data stored on its infrastructure. The company minimizes data collection: only a valid email address is required for authentication, with no mandatory name, address, or phone number collection. Euronodes staff never access customer data inside VMs. The only exception is automated, read-only security analysis when a compromise or critical fault is detected, reported to you by email (DPA section 4.8). You can remove the agent that enables it.

Support is provided directly by the engineers who operate the infrastructure, not outsourced call centers. Customers can reach support through the ticketing system, Telegram, and Discord. Ticket replies are sent in full content via email so customers always have an immutable record of any commitments made by support staff.

Paid wallet credit is refundable minus original payment processing fees. Bonus credit (sign-up bonuses, top-up bonuses, referral rewards, promotional credits) is non-refundable. Maximum one refund per 90 days, with a €5 minimum. Refund timing depends on payment method: 1-2 days for crypto, 3-5 days for PayPal, 5-10 days for cards, 7-14 days for bank transfers. Refund requests are processed via support ticket or .

Snapshots are point-in-time captures of a VM's disk state, stored on the same physical node as the VM. They cost 10% of the VM price, billed hourly. They are fast to create and restore but offer no protection against cluster-wide failures or data corruption. Backups are independent copies stored on separate Proxmox Backup Server infrastructure, providing protection against cluster failures, accidental deletion, and ransomware. For production workloads, both are recommended.

Euronodes has been operating continuously since 2016, originally under the Gnuhost brand. The company rebranded to Euronodes in 2024 to align with its EU-focused customer base and RIPE NCC LIR membership. No exits, no shutdowns, no ownership changes throughout the company's history.

Euronodes offers S3-compatible object storage at €3.99/TB/month with no egress fees, no API request fees, and no minimum commitment. The service runs on Ceph RGW (RADOS Gateway) backed by the same cluster as VPS storage. The endpoint is eu-west-1.euronodes.com using AWS Signature v2 with path-style addressing. Custom hostnames are supported via Cloudflare for SaaS, and the service is multi-tenant using the TENANTID:bucketname format.

Each VM gets up to 0.5 Gbit. Every node has 3x 1 Gbit uplinks, and internal traffic between VPS, S3, and CephFS runs over 25 Gbit links.

No. Each VPS includes 20 TB monthly transfer. There are no overage fees and no hidden charges. Over 20 TB the VM's port is throttled. You are not billed for the extra traffic and the server is not suspended. Internal traffic is not counted toward the transfer quota.

All hosts run Intel Xeon Gold processors with ECC RAM. Storage is enterprise SSD presented either through Ceph RBD (high availability across multiple nodes, Lisbon only) or local ZFS arrays. The network backbone uses MikroTik CCR2004-16G-2S+ edge routers with VRRP failover, Cisco Catalyst 3850 and Cisco Nexus 3048 switches internally, and Arista 7050 for 10GbE backbone connectivity. Nameservers run PowerDNS with PostgreSQL backend.

Mining is disabled by default but can be enabled per-account upon request, subject to fair-use review. IRC clients are similarly disabled by default. Abusive patterns such as rapid VM creation and deletion for IP rotation, ARP spoofing, and any form of network abuse result in immediate account termination.

Yes, Plesk shared hosting from €5/month (WEB30: 30 GB storage, 30 domains).