Terms of Service (ToS) for EURONODES
Virtual/Dedicated Server Rentals

Welcome to EURONODES’ Terms of Service („ToS” / „Terms”) page. Please read the following carefully and in full before using our website and services as the ToS are stated to be a legal contract between EURONODES ("we", "our", or "us") and the User / Client („you” / „your”). By using https://euronodes.com/ you agree to its conditions.

The Terms of Service consist of:

1. Indemnification

   You agree to indemnify, defend, and hold harmless EURONODES, its affiliates, officers, directors, employees, agents, and licensors from and against all claims, damages, liabilities, costs, and expenses, including legal fees, arising out of or related to your breach of these Terms of Service or your use of the services.

2. Limitation of Liability

   We are not responsible for any loss, damage, or harm arising from your use of our services, including but not limited to data loss, business interruption, or any other issues. It's recommended to maintain regular backups and ensure all your activities are in compliance with relevant laws.

3. Termination

   We reserve the right to terminate services to any client for any reason, including non-payment or violation of these Terms of Service.

4. Modification of Terms

   We reserve the right to modify these terms, with notifications provided to all clients as specified.

5. Force Majeure

   Neither party shall be liable for any failure or delay in performing its obligations under these Terms of Service if such failure or delay is caused by circumstances beyond its reasonable control, such as natural disasters, wars, or other unforeseen events.

6. Contact Information

   Contact information for support, billing, and legal inquiries is provided to ensure clear communication channels with our clients.

1. Service Levels and SLAs

   We guarantee 99.9% network uptime. This guarantee is calculated monthly. Downtime is measured from the moment you report an issue to our support team or when our monitoring systems detect an outage. For each hour of downtime exceeding our guarantee, you will receive service credits equal to one day of service. Credits are automatically applied to your next invoice and must be claimed within 30 days of the incident.

2. Service Uptime and Maintenance

   We strive to provide the highest possible uptime for our services. However, occasional technical issues or maintenance may result in temporary outages. We will provide advance notice for any scheduled maintenance.

3. Technical Support

   We offer technical support for server-related issues during regular business hours. Any issues pertaining to software, applications, or content within the server are outside the scope of our support.

4. Service Upgrades / Downgrades

   Service upgrades may be processed at any time, with prorated charges applied to your next invoice. Downgrades can be requested with 7 days’ notice and will take effect at the beginning of the next billing cycle. A one-time processing fee may apply for multiple changes within a billing period.

5. Renewal and Cancellation Policy

   Services are automatically renewed each month. Clients can cancel their services with a 30-day written notice. Specific details on the renewal and cancellation process are provided.

6. Service Suspension Procedure

   EURONODES reserves the right to immediately suspend or terminate services without prior notice if there is a breach of these Terms of Service, illegal activity, or any actions that may harm our infrastructure or reputation. In less severe cases, we may issue a warning and provide 24 hours to remedy the situation before taking further action.

7. Third-Party Services Integration

   EURONODES utilizes TrustSwiftly for initial PhotoID verification during KYC processes. Beyond this, no third-party services or APIs are integrated with our systems. We do not share your data with external systems except as required for verification purposes.

8. Service Evolution

   Changes to service features, offerings, or specifications will be communicated via email or through our official support channels (Discord, Telegram). Non-critical updates will be announced at least 7 days in advance, while critical security updates may be implemented immediately.

1. Account Ownership and Transfer

   Account ownership transfers are processed manually by our support team. All ownership transfer requests must be accompanied by full KYC verification of the new owner. We reserve the right to deny transfer requests if we suspect abuse or fraudulent activity. In the event of customer death or incapacitation, legal documentation will be required for account transfer.

2. Accessibility and Non-Discrimination

   We do not discriminate against any legal entity, be it private person, company or organisation, as long as it meets requirements of the law.

1. Privacy Policy

   Details on data handling, storage, and sharing are explicitly outlined, including our commitments to data protection and privacy. You can find more information on https://euronodes.com/privacy-policy.

2. Data Privacy and Security

   We are committed to safeguarding the security of our infrastructure. However, you are responsible for ensuring the security of your server's content and access points. We will not share, sell, or disclose your personal data unless required by law.

3. GDPR / Data Protection Compliance

   EURONODES processes personal data in compliance with the General Data Protection Regulation (GDPR). We act as a data processor for content hosted on our servers and as a data controller for customer account information. You have the right to access, rectify, delete, and export your personal data, as well as the right to object to and restrict processing. For details on exercising these rights, contact our Data Protection Officer at privacy@euronodes.com.

4. Data Retention Policy

   Upon termination of services, EURONODES will permanently delete all customer data, including account information and emails, within 30 days. The only exception is accounting data on invoices, which will be retained in accordance with applicable financial regulations.

5. Backup Policy

   While we provide basic backup solutions, we cannot guarantee the integrity or availability of backups. It's your responsibility to ensure regular and comprehensive backups of your data.

6. Export / Transfer of Data

   Whenever technically possible, our support team will assist with the export of your data upon request. Due to the nature of dedicated server hosting, the responsibility for regular backups and data management remains with you. We recommend maintaining current backups of all critical data.

7. Security Incident Response

   In the event of a security breach affecting our infrastructure, we will notify affected customers within 72 hours of discovery. Our notification will include the nature of the breach, potential impact, and measures taken to address the issue. We maintain a security incident response team available 24/7 to address and mitigate potential threats.

1. Law Enforcement & Legal Responsibilities

   In the event that we are contacted by law enforcement or other legal entities regarding activities or content associated with your server, we will refer them directly to you. You are solely responsible for ensuring that your use of our servers complies with all applicable laws and regulations.

2. Governing Law

   These Terms of Service are governed by the laws of the country/state where EURONODES is headquartered.

3. Jurisdiction-Specific Clauses

   These Terms of Service shall be governed by and construed in accordance with the laws of Cyprus and applicable European Union regulations. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Cyprus. For EU consumers, mandatory consumer protection laws in your country of residence may apply in addition to these Terms.

4. Dispute Resolution

   Dispute resolution processes including negotiation, mediation, and arbitration are detailed for addressing grievances.

5. Intellectual Property

   Any impersonation of EURONODES or use of any content on the website (including the logo and other trademarks belonging to EURONODES) will be subject to legal liability.

6. Usage and Content

   We do not monitor or evaluate the content hosted on the dedicated servers we rent out. You are entirely responsible for all content and activities on your rented server. We operate strictly in accordance with legal requirements. Clients are expected to use our servers in a manner that is ethical and in accordance with our Acceptable Use Policy. Engaging in malicious activities, hosting illegal content, or any actions that harm our reputation or infrastructure will lead to immediate termination of services.

7. Acceptable Use Policy

   Detailed rules on acceptable and unacceptable uses of our services are provided. Violations will result in immediate termination and potential legal action.

8. Valid Court Order

   We will comply with any valid court order issued by a court of competent jurisdiction. Such compliance will only occur after we have received a final and non-appealable court order.

1. Abuse Reporting Mechanism

   To report abuse, illegal activity, or violations of our Terms of Service, please use the dedicated reporting link in the website footer (https://euronodes.com/report-of-abuse-and-illegal-content) or email abuse@euronodes.com. All reports will be treated confidentially and investigated promptly.

1. Payment Terms

   Payments must be made by the first of each month using approved payment methods. Late payments may incur a penalty of 1.5% per month on the outstanding balance. Refunds are available under specific conditions outlined in our Refund Policy.

2. Available Payment Methods

   We accept payments through the following methods:

   1. Bank Transfer
   2. PayPal
   3. Cryptocurrency (e.g., Bitcoin, Ethereum)
3. Initial Payment & KYC Verification
   1. For the security and integrity of our services, the initial payment for server rentals must be made via Bank Transfer or PayPal. This process allows us to conduct a basic KYC verification to ensure the legitimacy of our clientele.
   2. We require a separate KYC verification if you choose to make the initial payment using Cryptocurrency. You will be prompted to provide the necessary identification documents to complete this verification. Failure to complete KYC verification within a specified time frame (e.g., 48 hours) after initiating a cryptocurrency payment may result in the cancellation of your server rental request and a refund of the cryptocurrency paid, minus any applicable transaction fees.
4. Subsequent Payments

   Once the initial payment and KYC verification (if applicable) are successfully completed, you may use any of the above-listed payment methods for subsequent payments without additional KYC verification, unless otherwise required due to specific circumstances or regulatory changes.

5. KYC Documentation

   The KYC verification process may require you to submit one or more of the following:

   1. A government-issued photo identification (e.g., passport, driver's license).
   2. A recent utility bill or bank statement showing your name and address.
   3. Any other documentation we deem necessary for verification purposes.
6. Handling and Storage of KYC Documents
   1. Upon receiving your KYC documents, we will transcribe the necessary information from the documents and store it offline as a paper copy.
   2. For the security and privacy of our clients, once the transcription is completed and verified, we will permanently delete all electronic copies of the provided documents.
   3. Our paper copies are securely stored in a restricted-access location to maintain the confidentiality of your information.
7. Privacy of KYC Information

   We are committed to safeguarding your personal information. The transcribed information from your KYC documents will only be accessed for verification purposes and compliance with regulatory requirements. We will not share, sell, or disclose your KYC information unless required by law.

8. Payment Delays
   1. Invoices for server rentals must be paid by the due date specified on the invoice.
   2. If an invoice is not paid on time, the server will be null-routed until the outstanding amount is cleared.
   3. If the invoice remains unpaid for one month after the due date, the server will be decommissioned, and all stored data may be permanently lost.